Message status

Use the Dashboard to check the status of a message.

This page describes the statuses you’ll see when you’re signed-in to GOV.UK Notify.

If you’re using the Notify API, read our documentation for a list of API statuses.

Status	Description
Sent	Notify has sent the letter to the provider to be printed.
Printed	The provider has printed the letter. Letters are printed at 5:30pm and dispatched the next working day.
Cancelled	Sending cancelled. Your letter will not be printed or dispatched.
Technical failure	Your letter was not sent because there was a problem between Notify and the provider. We are working on a fix. We’ll contact you if we need your help. Do not try to send the letter again.
Permanent failure	The provider cannot print the letter. Your letter will not be dispatched.