Message status

Use the Dashboard to check the status of a message.

This page describes the statuses you’ll see when you’re signed-in to GOV.UK Notify.

If you’re using the Notify API, read our documentation for a list of API statuses.

Message statuses – letters
Status Description
Notify has sent the letter to the provider to be printed.
The provider has printed the letter. Letters are printed at 5:30pm and dispatched the next working day.
Sending cancelled. Your letter will not be printed or dispatched.
Technical failure
Notify had an unexpected error while sending the letter to our printing provider.
Permanent failure
The provider cannot print the letter. Your letter will not be dispatched.