Message status
Use the Dashboard to check the status of a message.
This page describes the statuses you’ll see when you’re signed-in to GOV.UK Notify.
If you’re using the Notify API, read our documentation for a list of API statuses.
Status | Description |
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Sending
|
Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 hours. Notify is waiting for delivery information.
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Delivered
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The message was successfully delivered. Notify will not tell you if a user has opened or read a message.
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Email address does not exist
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The provider could not deliver the message because the email address was wrong. You should remove these email addresses from your database.
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Inbox not accepting messages right now
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The provider could not deliver the message. This can happen when the recipient’s inbox is full or their anti-spam filter rejects your email. Check your content does not look like spam before you try to send the message again.
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Technical failure
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Your message was not sent because there was a problem between Notify and the provider. You’ll have to try sending your messages again.
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