Support

GOV.UK Notify provides 24-hour online support.

If it’s an emergency, we’ll reply within 30 minutes and update you every hour until we fix the problem.

If it’s not an emergency, we’ll reply within 1 working day.

What do you need help with?

You can also contact us on Slack.

What counts as an emergency?

A problem is only classed as an emergency if you have a live service and:

  • nobody on your team can sign in
  • a ‘technical difficulties’ error appears when you try to upload a file
  • a 500 response code appears when you try to send messages using the API