GOV.UK Notify provides 24-hour online support.
If it’s an emergency, we’ll reply within 30 minutes and update you every hour until we fix the problem.
If it’s not an emergency, we’ll reply within 1 working day.
You can also contact us on Slack.
What counts as an emergency?
A problem is only classed as an emergency if you have a live service and:
- nobody on your team can sign in
- a ‘technical difficulties’ error appears when you try to upload a file
- a 500 response code appears when you try to send messages using the API