GOV.UK Notify provides 24/7 support for emergencies.

If you have an emergency we’ll reply within 30 minutes.

If it’s not an emergency we’ll reply by the end of the next working day.

Our working days are Monday to Friday, 9:30am to 5:30pm, excluding bank holidays.

What do you need help with?

If you have a,,, or email address, you can also contact us on Slack.

What counts as an emergency?

A problem is only classed as an emergency if you have a live service and:

  • a ‘technical difficulties’ error appears when you try to upload a file
  • a 500 response code appears when you try to send messages using the API