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Daily limits

There’s a limit to the number of messages you can send each day.

If you need to discuss these limits, contact us.

Notification Daily limits
Message type Daily limit
Emails
250,000
Text messages
250,000
Letters
20,000

International text message limit

By default, you can only send 100 text messages a day to international phone numbers. This counts towards your total daily limit of 250,000 text messages.

We set this limit to protect you from the threat of text message fraud.

Fraud can cost your organisation a lot of money if you do not take steps to protect yourself.

The National Cyber Security Centre (NCSC) has written a blog post called ‘AIT fraud: what you need to know’.

If you need to change the international text message limit

  1. Work out how many international text messages you need to send each day and base your new limit on that.
  2. Go to Settings.
  3. Select Change on the International text message limit row.

You should also:

  • track how many messages you send each day
  • set an alert in your system for anything that is not normal
  • stop your service from repeatedly sending messages to the same number

If you do not need to send any international text messages:

  1. Go to Settings.
  2. Select Change on the Send international text messages row.