Features

If you work for central government, a local authority or the NHS, you can use GOV.UK Notify to keep your users updated.

Notify makes it easy to create, customise and send:

You do not need any technical knowledge to use Notify.

Create an account for free and try it yourself.

Reusable message templates

To send an email, text or letter with Notify, you need to create a reusable message template first.

Templates let you send the same thing to lots of people, as often as you need to, without writing a new message each time.

Personalised content

Notify makes it easy to send personalised messages from a single template.

If you want to include personalised content in your message, you can add a placeholder. Placeholders are filled in with details, like a name or reference number, each time you send a message. You can do this manually or upload a list of personal details and let Notify do it for you.

Bulk sending

To send a batch of messages at once, upload a list of contact details to Notify. If you’re sending emails and text messages, you can also schedule the date and time you want them to be sent.

API integration

You can integrate the Notify API with your web application or back-office system to send messages automatically.

Read our API documentation for more information.

Reporting

Notify’s real-time dashboard lets you see the number of messages sent. You can also check the current status of any message to see when it was delivered.

Read more about how message status works.

Permissions

Control which members of your team can see, create, edit and send messages.

Notify lets you:

  • set different permission levels for each team member
  • invite team members who do not have a government email address
  • choose who else can manage team members

Performance

Notify commits to:

  • sending 95% of emails and text messages within 10 seconds
  • printing and posting letters by 3pm the next working day (if you send them to us before 5:30pm)

We send messages through several different providers. If one provider fails, Notify switches to another so that your messages are not affected.

Visit GOV.UK Performance to see how Notify is performing.

Security

Notify protects and manages data to meet the needs of government services.

Hide sensitive information

Notify lets you redact personal information from your messages after they have been sent. This means that only the recipient can see that information.

Two-factor authentication

Notify uses two-factor authentication (2FA) to keep your account secure. When you sign in, we’ll send a unique one-time code to your phone and ask you to enter it before we let you use your account.

Read more about security.

Support

Notify provides 24-hour online support. If you have an emergency outside office hours, we’ll reply within 30 minutes.

Find out more about support.