Delivery times
The Dashboard lets you check the status of a message, to see when it was delivered.
To keep recipient data safe, this information is only available for 7 days after a message has been sent. You can download a report, including a list of sent messages, for your own records.
Find out what each message status means.
Emails
Notify commits to sending 95% of emails within 10 seconds.
Once an email has been sent, our email provider will try to deliver it to the recipient for up to 72 hours.
Open rates and click-throughs
Notify cannot tell you if your users open an email or click on the links in an email. We do not track open rates and click-throughs because there are privacy issues. Tracking emails without asking permission from users could breach General Data Protection Regulations (GDPR).
Text messages
Notify commits to sending 95% of text messages within 10 seconds.
Once a message has been sent, our text message provider will try to deliver it to the recipient for up to 72 hours.
We send text messages through different providers. If one provider fails, Notify switches to another so that your text messages are not affected.
Letters
Letters are printed at 5:30pm and dispatched the next working day (Monday to Friday, excluding bank holidays).
Letters to UK addresses are delivered by Royal Mail.
Estimated delivery times are based on the date a letter is dispatched.
| Postage | Estimated delivery time |
|---|---|
|
First class
|
1 to 2 days (Monday to Saturday)
|
|
Second class
|
3 to 4 working days
|
|
Economy mail
|
Up to 6 working days
|
|
International (Europe)
|
3 to 5 working days
|
|
International (rest of the world)
|
6 to 7 working days
|
See a list of postage prices.
Find out what happens to letters that are returned.