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Roadmap

Last updated
22 July 2025
Next review due
22 September 2025

The GOV.UK Notify roadmap shows what we’re working on and some of the things we’ve done.

The roadmap is only a guide. It does not cover everything we do, and some things may change.

You can contact us if you have any questions about the roadmap, want to get involved in user research or have suggestions for new features.

Things we’re working on now

  • Improve how we measure our performance
  • Improve the way we find problems so we can fix them sooner
  • Make sure Notify does not slow down when services send a lot of messages
  • Make it easier to start using Notify
  • Let website users send files by email
  • Let high volume services download a report of the messages they’ve sent
  • Review our security in line with the Cyber Assessment Framework
  • Update our internal monitoring and alerting tools
  • Review our process for identifying text message fraud
  • Improve how we manage our rate limits and capacity
  • Give services more control over the way Notify handles personalised content

Things we’ll do later

  • Make it easier to understand how text message pricing works
  • Improve the billing and payment process
  • Make it easier for services to see the usage data they need
  • Let services add and edit message templates via the API
  • Explore ways to simplify the relationship between organisations and their services
  • Let more organisations approve their own services (public beta)

Things we’ve done

  • Explored ways to help services write better messages
  • Added ‘economy mail’ to the list of postage options
  • Let users join an existing service
  • Improved our front-end code to meet WCAG 2.2 targets for accessibility
  • Added API callbacks for undelivered letters, allowing users to receive an automatic update when a letter is returned
  • Met NCSC guidelines for NHS services by making sure they use a consistent text message sender ID
  • Moved our design components to version 5 of the GOV.UK Design System
  • Let recipients ask to unsubscribe from emails in one click
  • Let services manage unsubscribe requests
  • Added JPG and PNG to the list of file formats a service can send by email
  • Made it harder to send letters to addresses that do not exist