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Roadmap

Last updated
20 March 2025
Next review due
20 June 2025

The GOV.UK Notify roadmap shows what we’re working on and some of the things we’ve done.

The roadmap is only a guide. It does not cover everything we do, and some things may change.

You can contact us if you have any questions about the roadmap, want to get involved in user research or have suggestions for new features.

Things we’re working on now

  • Improve how we measure our performance
  • Add ‘economy mail’ to the list of postage options
  • Make it easier to start using Notify
  • Let users join an existing service
  • Improve our front-end code to meet WCAG 2.2 targets for accessibility
  • Let website users send files by email
  • Improve the Notify API
  • Let high volume services download a report of the messages they’ve sent
  • Review our security in line with the Cyber Assessment Framework
  • Explore ways to help services write better messages
  • Update our internal monitoring and alerting tools
  • Review our process for identifying text message fraud

Things we’ll do later

  • Explore new ways to increase our capacity
  • Make it easier to understand how text message pricing works
  • Improve the billing and payment process
  • Make it easier for services to see the usage data they need
  • Let services add and edit message templates via the API
  • Explore ways to simplify the relationship between organisations and their services
  • Let more organisations approve their own services (public beta)

Things we’ve done

  • Added API callbacks for returned letters
  • Added a new developer environment for prototyping and testing new features
  • Carried out our annual IT health check
  • Added a new environment and deployment pipeline to make development more secure
  • Met NCSC guidelines for NHS services by making sure they use a consistent text message sender ID
  • Moved our design components to version 5 of the GOV.UK Design System
  • Let recipients ask to unsubscribe from emails in one click
  • Let services manage unsubscribe requests
  • Added JPG and PNG to the list of file formats a service can send by email
  • Made it harder to send letters to addresses that do not exist
  • Found new ways to protect recipients from text message fraud
  • Let services that use the Notify API see their billing data
  • Announced an update to our terms of use
  • Fixed several issues listed on our accessibility statement
  • Identified and prioritised API improvements (discovery)
  • Migrated our applications from GOV.UK PaaS to Amazon Elastic Container Service
  • Explored new channels for notifications (discovery)